Refund, Return & Transfer Policy

Effective Date: 1st January 2024
Version: 1.1 | Last Updated: 31st December 2023

At Tekgen Technical Institute, we are committed to providing quality training while maintaining fair and transparent financial policies. This Refund, Return & Transfer Policy outlines the conditions under which cancellations, refunds, and course changes are permitted.

1. General Policy

All course fees and payments are subject to the terms outlined in this policy.
Some charges are strictly non-refundable to account for administrative, resource, and certification processing.
Tekgen reserves the right to make case-by-case decisions where deemed appropriate.

2. Cancellations by the Student

a) Before Course Commencement:

More than 7 days before the course start date:
Eligible for a 50% refund, excluding registration or administrative charges (up to 20% of the total course fee, depending on the course).

Details of administrative charges will be provided upon request at the time of refund application.

Within 7 days of course start date:
No refund is applicable. Course resources and seats are already committed.

b) After Course Commencement:

No refunds will be issued once the course has started, regardless of attendance or progress.

3. E-Learning / Online Courses

All e-learning, virtual, and self-paced training programs are strictly non-refundable once registered, regardless of platform access, attendance, or completion.
This includes:
- Login credentials or online portal access
- Live Zoom sessions
- Video lectures or recorded sessions
- Downloadable course materials
- Online assessments or certifications

By registering for any online course, the student acknowledges and agrees to this no-refund condition.

4. Transfer or Substitution Requests

Requests to transfer to another batch or substitute a participant must be made at least 3 days prior to course start date.
Transfers are subject to availability and may incur additional fees if the new course differs in cost.
One free substitution is allowed per enrollment, if requested in time.

5. Cancellations by Tekgen Technical Institute

If a course is canceled or postponed by Tekgen:

Students will receive either:
- A full refund, or
- A free transfer to another available session of the same value
Tekgen is not liable for other costs incurred by the student (e.g., travel, accommodation, etc.)

6. No Show Policy

Students who fail to attend a course without prior notice will be marked as a No Show.
No refund, rescheduling, or credit will be provided in such cases.

7. Refund Request Procedure

All refund requests must be submitted in writing to: 📧 info@tekgenti.com
Include full name, course name, payment proof, and reason for cancellation.
Incomplete or verbal refund requests will not be processed.

8. Refund Processing Timeline

Approved refunds will be processed within 10 to 14 business days.
Refunds are issued using the original method of payment.
Bank charges, service fees, and payment gateway deductions are non-refundable.

9. Non-Refundable Items

The following will not be refunded under any circumstances:

Administrative or registration charges (up to 20% of course fee)
Fees paid to third-party awarding bodies (e.g., NEBOSH, IOSH, OSHA)
Course material costs (if already provided)
Online course fees once login access is granted
Payment gateway or processing fees

10. Late Payment or Outstanding Dues

A 10% penalty will apply immediately after the payment due date.
An additional 5% penalty will apply per month on the outstanding balance until fully settled.
Tekgen reserves the right to withhold certificates, results, or course access until dues are cleared.

11. Corporate or Group Enrollments

Corporate clients must submit refund or transfer requests through their designated coordinator.
Participant substitutions are allowed before course commencement.
No refund or credit will be issued for absent employees or dropouts once the course has begun.

12. Force Majeure

Tekgen shall not be held responsible for course disruptions caused by:

Natural disasters (earthquakes, floods, etc.)
Political unrest, war, or government actions
Public health emergencies or lockdowns
Internet outages or platform issues affecting virtual training

In such events, rescheduling or credit options may be provided. Refunds are not guaranteed.

13. Contact Us

For all refund, cancellation, or transfer inquiries:
📧 info@tekgenti.com
🌐 www.tekgenti.com