Privacy Policy

At Tekgen Technical Institute, we are committed to collecting only the information that is necessary for us to provide our services effectively. The types of information we may collect include:

• Personal Identification Information: Full name, email address, contact number, and residential address.
• Verification Documents: CNIC, passport, or other government-issued identification required for course enrollment or certification validation.
• Academic and Professional Background: Details of your previous education, certifications, work experience, and skills relevant to your training program.
• Payment Information: Transaction IDs, invoice details, partial payment history, and receipts to verify course fees and manage billing records.
• Account and Login Data: Username, login timestamps, activity logs, and usage patterns within our LMS (Learning Management System).
• Website Usage Information: IP address, browser type, device information, pages visited, session duration, and referral URLs for improving our platform.
• Communication Records: Emails, support tickets, chat transcripts, and feedback provided during the course of your interaction with our team.

We collect and use your information strictly for educational, administrative, legal, and communication purposes. Specifically, we may use your data in the following ways:

• To process course registrations and create student profiles in our database and LMS.
• To generate, issue, and validate course completion certificates, diplomas, and progress reports.
• To maintain accurate attendance records and academic history for compliance with accrediting bodies.
• To provide access to online learning portals, video libraries, quizzes, course content, and assignments.
• To send course updates, learning reminders, class schedules, exam notices, and system alerts via email or SMS.
• To offer customer support, respond to queries, and manage requests for technical or academic assistance.
• To send promotional materials and newsletters, but only with your consent (opt-in required).
• To analyze usage data and behavior to improve our teaching methodologies, platform performance, and overall user experience.
• To comply with our obligations under national laws, tax regulations, and partner certification requirements.

We never use your information for automated decision-making or profiling without your consent.

We understand that your personal information is sensitive, and we take its security seriously. Tekgen implements a multi-layered approach to safeguard your data from misuse, unauthorized access, or exposure. This includes both technical and procedural measures such as:

• End-to-End Encryption: All data transfers between your browser and our servers are protected via HTTPS using SSL certificates. Sensitive database fields are encrypted at rest using industry-standard encryption protocols.
• Access Restrictions: Data access is role-based and limited to employees or faculty members with valid business reasons. Every access attempt is logged and monitored.
• Secure Cloud Infrastructure: Our hosting partners comply with globally recognized standards like ISO 27001, GDPR, and PCI-DSS, offering redundant backups, firewall protection, and intrusion detection systems.
• Data Minimization: We collect only what’s needed and retain it for no longer than necessary. Sensitive uploads (like ID cards) are automatically deleted after validation.
• Regular Training & Audits: Our internal teams undergo regular training on data ethics and cybersecurity. We also conduct routine audits to test vulnerabilities and close potential security gaps.

In the unlikely event of a data breach, we will notify affected users and regulatory authorities within 72 hours, as per applicable law.

Cookies are small text files that our website places on your device to remember information about your session. Tekgen uses cookies for multiple purposes to ensure a smooth user experience.

Our website uses cookies and similar technologies to enhance your browsing experience, personalize content, and collect analytical insights. Cookies allow us to:

• Maintain user sessions for login functionality and access control.
• Understand visitor behavior and improve navigation through heatmaps, click tracking, and page flow analysis.
• Store user preferences and settings (e.g., language or display mode).
• Track campaign performance if you arrive via advertisements or social media referrals.

By using our website, you agree to our use of cookies. You may modify your browser settings to disable cookies, though doing so may affect your ability to use certain site features. For more detail, you may refer to our Cookie Policy or contact us.

We maintain your data only for as long as necessary to fulfill the purposes outlined in this policy. Retention durations depend on the nature of your engagement with us:

• Active Students: Data is retained until course completion and for an additional period of 5 years to support reissuance of certificates or verification.
• Website Visitors: Analytical cookies and logs are stored for up to 12 months before being automatically deleted.
• Unsubscribed Contacts: Email addresses removed from our mailing list are stored in an inactive state to prevent re-enrollment and for audit compliance.

Where legal, financial, or accreditation rules mandate it, we may retain certain data longer (e.g., up to 10 years). Once data is no longer required, it is securely erased using automated deletion scripts or secure manual processes. You can request a copy of our Data Retention Schedule by contacting our DPO.

You have the following rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Rectification: You may request corrections to inaccurate or incomplete data.
• Erasure: You can request deletion of your data, subject to legal and contractual retention obligations.
• Restriction: You may request that processing of your data be limited in certain circumstances.
• Portability: You can request a copy of your data in a commonly used, machine-readable format.
• Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time without affecting processing carried out prior to withdrawal.

To exercise these rights, please contact us at info@tekgenti.com. We may require identity verification to complete requests. Some rights may be limited by applicable law.

This Privacy Policy may be revised from time to time to reflect changes in our business, technology, or legal landscape. Whenever we make updates, the “Effective Date” and “Version” listed at the top of this policy will be updated to reflect the latest changes.

We may notify you of major updates via email, on-platform announcements, or banners — especially if the changes materially affect how we collect or process your data.

We recommend reviewing this page periodically to stay informed. Your continued use of our services after any updates constitutes acceptance of those changes.

If you have any questions, feedback, or concerns regarding your personal information, this Privacy Policy, or our data handling practices, we encourage you to contact us using the details below:

• Email: info@tekgenti.com
• Phone: +92-337-0333300 (10:00 AM – 6:00 PM, Monday–Saturday)
• Website Contact Form: https://www.tekgenti.com/contact

We aim to resolve all inquiries in a fair, transparent, and timely manner.